The IUB is aware that some utility customers are receiving telephone calls, texts, or emails that threaten utility service disconnection unless you make immediate payment. The IUB does not make such calls and reminds customers to never provide financial information when receiving demands for payment. Iowa utility companies are required to provide advance notice of potential disconnection. You can report suspicious scams to the Iowa Attorney General's office by email at consumer@ag.iowa.gov, by calling 888-777-4590, or by filing a complaint.
Contact your utility company at the telephone number located on your utility bill if you are concerned about a potential scam. Visit the utility company's website if you need to:
- confirm whether any claim for payment is legitimate,
- confirm a utility service appointment, or
- verify the identity of the person claiming to be from the utility company.
If you feel a claim for payment is fraudulent or you feel threatened by aggressive or high-pressure tactics for payment, immediately end the contact and call the police.
Learn more about utility-related scams at Utilities United Against Scams, or visit the following Iowa utility company webpages:
Alliant Energy (Interstate Power and Light Co.) - How to Spot a Scam
MidAmerican Energy - Scams: Do's and Don'ts and Avoid Scams