News and Information See All >>
The IUB supports Iowa's One Call law by reminding Iowans to practice caution before starting any digging project by requesting a utility location through Iowa One Call or by calling 811 before digging. Calling 811 is free and it’s the law. Submitting a locate request notifies operators with underground utility facilities of your intent to dig. Iowa law requires that any resident or professional excavator contact 811, or Iowa One Call, a minimum of two business days before digging to prevent serious injuries, service disruptions, and costly repairs that may occur when buried gas, electric, communications, water, or sewer lines are damaged. The Office of the Attorney General enforces the One Call Law and the IUB assists the AG with investigation of One Call complaints. Visit the Iowa One Call or Call 811 websites.
On May 14, 2021, the IUB issued an order approving the proposed non-standard customer notices filed by Black Hills Energy (Black Hills) and establishing eight consumer comment meetings regarding Black Hills' application to increase its customer natural gas utility rates and charges in docket RPU-2021-0002. Black Hills filed its application for a rate increase on June 1, 2021. The approved customer notice states Black Hills is requesting a temporary rate increase to be effective June 11, 2021. The IUB has scheduled seven in-person and one virtual consumer comment meetings for Black Hills customers to express their views about the upcoming rate case and the general quality of service provided. Black Hills serves approximately 160,000 customers in Iowa. See frequently asked questions about this rate case.
The Federal Communications Commission will transition to a three-digit dialing code (988) for the National Suicide Prevention Lifeline in July 2022. The change will affect Iowa customers in the 515 and 319 area codes by requiring ten-digit dialing to complete local calls. In order for 988 to work in the Iowa 319 and 515 area codes, every customer in those area codes must transition to ten-digit dialing for local calls. The IUB is reminding telephone customers that the transition period has begun, and Iowans in the 515 and 319 area codes are encouraged to complete local calls now by dialing ten digits (area code + seven-digit telephone number). Beginning October 24, 2021, all Iowans with numbers in these two area codes must use ten-digit dialing for all local calls. Review the frequently asked questions.