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Liberty Utilities Company filed an application with the Iowa Utilities Board on December 31, 2020, in docket RPU-2020-0002, requesting approval to increase the natural gas rates it charges to its customers. Liberty mailed notices to its customers on December 29, 2020, showing the amount of the proposed increase by customer class. Liberty is proposing an average residential customer increase of $7.10 per month, or 11.45%, and an average small commercial increase of $11.08 per month, or 10.20%. Ultimately, the IUB will set Liberty's final rates, which may be different than those proposed. Review a list of frequently asked questions about the proposed rate increase.
The Iowa Utilities Board will be closed on Monday, January 18, 2021, in honor of Dr. Martin Luther King Jr. Day. However, the Board's electronic filing system (EFS) and IUB 24/7 will be available, and EFS filings made on January 18 will be processed by staff on Tuesday, January 19. The IUB's normal office hours are 8 a.m. to 4:30 p.m. Monday-Friday. The IUB office is closed Saturdays and Sundays and official State holidays. For questions about EFS filings or the new company/customer contact web application IUB 24/7, please contact ITSupport@iub.iowa.gov.
The Iowa Utilities Board has launched IUB 24/7, a new, always-available web application that allows companies, utilities, and individuals that interact with the IUB to manage and update company information. With the launch of IUB 24/7, users of IUB's electronic filing system (EFS) are being asked to create a new IUB 24/7 account/profile, which will eliminate the EFS login requirement and allow users a single sign-on to manage company contact information, access EFS, and communicate any company updates to the IUB. Review the frequently asked questions about IUB 24/7 and read more to find out what is changing.