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The Iowa Utilities Board will be closed starting on Wednesday, November 25, and through Friday, November 27, 2020, for the Thanksgiving holiday. However, the Board's electronic filing system (EFS) will be available, and EFS filings made outside of business hours will be processed by staff on Monday, November 30, 2020. The Board's normal office hours are 8 a.m. to 4:30 p.m. Monday through Friday. The IUB offices are closed Saturdays and Sundays and official State holidays. For questions about EFS filings or the new company/customer contact web application IUB 24/7, please contact ITSupport@iub.iowa.gov.
The Iowa Utilities Board is excited to launch IUB 24/7, a new, always-available web application that allows companies, utilities, and individuals that interact with the IUB to manage and update company information. With the launch of IUB 24/7, users of IUB's electronic filing system (EFS) are being asked to create a new IUB 24/7 account/profile, which will eliminate the EFS login requirement and allow users a single sign-on to manage company contact information, access EFS, and communicate any company updates to the IUB. Review the frequently asked questions about IUB 24/7 and read more to find out what is changing.
Application Deadline Extended to Dec. 4 on Utility Debt Relief Program for Customers Impacted by COVID-19
Iowa households experiencing a loss of income related to COVID-19 may be eligible for utility debt relief under the Iowa Residential Utility Disruption Prevention Program. The program, funded by the federal CARES Act, was announced October 9, 2020. It provides eligible households up to $2,000 toward unpaid electric, natural gas, and water bills between March 17 and October 31, 2020. The deadline to apply has been extended to December 4, 2020, at 11:59 p.m. Learn more about the assistance, program FAQs, and application process. For questions, call 877-463-3269 or 515-348-8976.