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The IUB supports Iowa's One Call law by reminding Iowans to practice caution before starting any digging project by requesting a utility location through Iowa One Call or by calling 811 before digging. Calling 811 is free and it’s the law. Submitting a locate request notifies operators with underground utility facilities of your intent to dig. Iowa law requires that any resident or professional excavator contact 811, or Iowa One Call, a minimum of two business days before digging to prevent serious injuries, service disruptions, and costly repairs that may occur when buried gas, electric, communications, water, or sewer lines are damaged. The Office of the Attorney General enforces the One Call Law and the IUB assists the AG with investigation of One Call complaints. Visit the Iowa One Call or Call 811 websites.
The Federal Communications Commission will transition to a three-digit dialing code (988) for the National Suicide Prevention Lifeline in July 2022. The change will affect Iowa customers in the 515 and 319 area codes by requiring ten-digit dialing to complete local calls. In order for 988 to work in the Iowa 319 and 515 area codes, every customer in those area codes must transition to ten-digit dialing for local calls. The IUB is reminding telephone customers that the transition period has begun, and Iowans in the 515 and 319 area codes are encouraged to complete local calls now by dialing ten digits (area code + seven-digit telephone number). Beginning October 24, 2021, all Iowans with numbers in these two area codes must use ten-digit dialing for all local calls. Review the frequently asked questions.
The IUB and the Office of the Chief Information Officer (OCIO) have collaborated to provide the public and utility stakeholders with an updated interactive map for electric service territory boundaries in Iowa. As of April 20, 2021, users have the ability to access the online mapping tool located on the IUB's website. The IUB began working with OCIO in September 2020 on electric mapping services. With today’s rollout, the OCIO created a statewide geographic information system (GIS) map with layers that detail the electric service territory boundaries for public utilities providing electrical service in Iowa. Anyone viewing the map will be able to zoom in or out, as well as print the sections of interest.