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Contact the IUB

Office hours for the Iowa Utilities Board are 8 a.m. to 4:30 p.m. Monday through Friday. The office is closed Saturday, Sunday, and official state holidays.

Agency Phone List

GENERAL CONTACTS TELEPHONE NUMBER
Customer Service - Utility Service Questions or Complaints 515-725-7321
Toll-free Customer Service Questions or Complaints 877-565-4450
Request for Records, Electronic Filing Questions, IT Support 515-725-7337
General Information (Non-Complaint Related) 515-725-7300
Fax  515-725-7398
UTILITIES BOARD  
Erik Helland, Chair 515-725-7888
Joshua Byrnes, Board Member 515-725-7888
Sarah Martz, Board Member 515-725-7888
Chief Operating Officer, Louis Vander Streek 515-725-0553
General Counsel, Jon Tack 515-725-7333
BUREAU MANAGERS  
Accounting & Assessments, Phil Davis 515-725-7338
Communications/Media Relations, Don Tormey 515-725-7347
Customer Service, Marie Jeanblanc  515-725-7300
Regulatory Analysis, Wendy McElvain 515-725-7303
Safety and Engineering, Kevin Yearington  515-210-1642
Legislative Liaison, Maison Bleam 515-725-7345

Mail or deliver a letter to the IUB:

Iowa Utilities Board 
1375 E. Court Ave.
Des Moines, IA 50319-0069

Email:

Customer complaints or customer inquiries: customer@iub.iowa.gov
Non-complaint related questions or comments: iub@iub.iowa.gov
Questions about our electronic filing system or IUB 24/7: ITsupport@iub.iowa.gov 
Questions about the website: Contact the webmaster

Submit a utility-related complaint:

Online complaint form