Each natural gas and electric utility must provide a copy of the "Customer Rights and Responsibilities" with the disconnect notice or door posting.
Customer Rights and Responsibilities can be found in the following IUB rules chapters in the Iowa Administrative Code (IAC):
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199 IAC chapter 19 - Service Supplied by Gas Utilities
   • Customer Rights handout -
199 IAC chapter 20 - Service Supplied by Rate-Regulated Electric Utilities
   • Customer Rights handout -
199 IAC chapter 21 - Service Supplied by Water, Sanitary Sewer, and Storm Water Drainage Utilities
   • Customer Rights handout -
199 IAC chapter 27 - Regulation of Electric Cooperatives and Municipal Electric Utilities Under Iowa Code Chapter 476
   • Customer Rights handout