Residential Past Due Accounts & Disconnection Data
Low-income energy customers in Iowa are eligible for a Winter Disconnection Moratorium from November 1 through April 1 each year. To qualify, customers must be certified eligible for the Low Income Home Energy Assistance Program (LIHEAP) or the Low Income Home Weatherization Program. Pursuant to 199 IAC 19.2(5)(j)and 20.2(5)(j), each month, rate-regulated utilities are required to report information on residential past due accounts and disconnections.
This data is compiled on a October through September reporting year basis. Reports are provided in PDF format by Moratorium Year (MY).
UPDATE: In addition to the monthly reporting requirements, the IUB issued an order on May 1, 2020, in Docket No. SPU-2020-0003 that established additional reporting instructions for utilities. The additional reporting will assist the IUB and other governmental agencies with an understanding of the financial impacts on utilities and their customers related to the COVID-19 pandemic in an effort to aid in Iowa’s recovery. Rate-regulated utilities required to file monthly reports also are required temporarily to file weekly updates. Weekly collection of the additional data from rate-regulated utilities, containing more detailed delinquency information and types of accounts in arrears, and the bi-weekly collection of similar data from the municipals and RECs, expired on September 4, 2020. Rate-regulated utilities will continue to file the additional information in their monthly reports until April 15, 2021.
Below is a description of each utility type and how to locate the additional reporting data. The links will direct you to IUB staff compilations of each utility’s reported data.
Weekly filings include information by customer class on past due accounts, disconnection and reconnection data, revenues owed on past due accounts, and payment plans.
Water Investor-owned (Rate-regulated) Utility
The monthly filing includes information on past due accounts by class and revenues owed by class.
The IUB does not have authority over municipal utilities and requested the additional filings as part of the effort to understand financial impacts resulting from the pandemic. Details for those municipals that have filed can be found in each utility’s M-docket (“M-” plus the four-digit company number) using the docket search. To locate a company number, use the company search.
Rural Electric Cooperatives
A summary report for all RECs includes information on past due accounts by class and revenues by class. Cooperatives based in Iowa and serving fewer than 150 meters and cooperatives based outside of Iowa serving fewer than 1,500 meters in Iowa are not included.
Monthly filings are available in Docket No. M-0001. The IUB does not have authority over RECs and requested the additional filings as part of the effort to understand financial impacts resulting from the pandemic.