Beware of Utility Scams Requesting Payment

Date: 
Friday, November 19, 2021

The IUB is aware that some utility customers are receiving telephone calls, texts, or emails that threaten utility service disconnection if immediate payment is not made. The IUB is not making these calls and reminds customers to never provide financial information when receiving demands for payment. Iowa utilities are required to provide advance notice of potential disconnection. You can report suspicious scams to the Iowa Attorney General's office at consumer@ag.iowa.gov or by calling 888.777.4590, or you may file a complaint through the Iowa Attorney General's office.

The following websites provide information and tips to avoid being a target of a utility-related scam:

Utilities United Against Scams  

Alliant Energy - "How to Spot a Scam" 

MidAmerican Energy - "Scams: Do's and Don'ts"   

Iowa utility companies are required to provide advance notice to customers in the event of potential service disconnection. If you are concerned about a potential scam, first contact your utility company at the telephone number located on your utility bill, or contact the customer service number on the utility's website to confirm whether any claim for payment is legitimate, and to confirm a utility service appointment and verify the identity of the person claiming to be from the utility company. If you feel the claim is fraudulent or you feel threatened by aggressive or high-pressure tactics for payment, immediately end the contact and call local police.

For more information on utility-related scams, visit the websites of the following utility companies:

MidAmerican Energy Company

Alliant Energy-Interstate Power and Light Company

Black Hills Energy Company

Iowa American Water Company 

Liberty Utilities 

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Printed from the website on December 09, 2022 at 3:52am.