Beware of Utility Scams Requesting Payment
During the COVID-19 pandemic the IUB is aware that some utility customers are receiving telephone calls, texts, or emails that threaten utility service disconnection if immediate payment is not made. The IUB is not making these calls and reminds customers to never provide financial information when receiving demands for payment. Iowa utilities are required to provide advance notice of potential disconnection. Customers can report suspicious scams to the Iowa Attorney General's office at firstname.lastname@example.org or by calling 888-777-4590, or they may file a complaint at https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint.
The following links provide customers with information and tips to avoid being a target of a utility-related scam:
Iowa utility companies are required to provide advance notice to customers in the event of potential service disconnection. Customers who are concerned about a potential scam should first contact their utility company at the telephone number located on their utility bill, or contact the customer service number on their utility's website to confirm whether any claim for payment is legitimate, and to confirm a utility service appointment and verify the identity of the person claiming to be from the utility company. If the customer feels that the claim is fraudulent, or feels threatened by aggressive or high-pressure tactics for payment, the customer should immediately end the contact and call local police.
For more information on utility-related scams, visit the websites of the following utility companies: