IUB Schedules Customer Comment Hearings in Iowa-American Water’s Request to Raise Customer Rates

Friday, August 28, 2020
water faucet

(Des Moines) – Iowa-American Water Company filed an application on August 28, 2020, with the Iowa Utilities Board (IUB) seeking an increase in its water utility rates and charges. Iowa-American provides water service to approximately 216,000 people in Clinton, Davenport, Dixon, Blue Grass, Bettendorf, LeClaire, Riverdale, Panorama Park, and surrounding parts of Scott County. The rate increase request was filed in Docket No. RPU-2020-0001.

The IUB has scheduled three customer comment hearings for Iowa-American’s customers to express their views about the upcoming rate case and the general quality of service provided by Iowa-American. As part of this process, the customer comment hearings will be held in Clinton and Davenport with the final hearing to be held virtually for those unable or not wishing to attend in person. Additional information is available on the IUB’s website, iub.iowa.gov.

The three customer comment hearings will be held at the following times:

  • Clinton – 5:30 p.m. October 15, 2020, at Wild Rose Casino, 777 Wild Rose Drive
  • Davenport – 5:30 p.m. October 21, 2020, at The River Center (South Building, Great Hall) 136 E. Third St.
  • Virtual Only – 5:30 p.m. October 28, 2020 (Virtual meeting information and any updates to the hearing schedule will be provided here closer to the event date)

For COVID-19 safety reasons, the IUB will require that attendees at the in-person customer comment hearings maintain six-foot social distancing with anyone outside their immediate family and wear masks or face shields. Masks, disinfectants, and gloves will be available.

Any comments made during a public hearing become part of the permanent case record. The IUB is also accepting written comments in this rate case, with the most effective comments making specific points supporting or objecting to the rate request. Customers may provide comments using the IUB electronic comment form, by email to customer@iub.iowa.gov, or by postal mail to the Iowa Utilities Board, Docket No. RPU- 2020-0001, 1375 E. Court Ave., Des Moines, IA 50319-0069.

To review the documents in this rate case, click this link to the docket in IUB’s electronic filing system (EFS). For assistance with electronic filing of comments, visit the webpage How to Make a Filing with the Board or call the EFS Help Desk at 515.725.7337.

Printed from the website on September 22, 2020 at 8:00am.