IUB Holds Consumer Comment Hearings for IAW's Rate Increase Request

Friday, August 28, 2020
water faucet

On September 25, 2020, the IUB issued an order establishing a procedural schedule, a hearing date, and COVID-19 protocols regarding Iowa-American Water Company's application, filed August 28, seeking an increase in its water utility rates and charges. Review the FAQ document and the rate case public information handout.

Iowa-American Water Company filed an application on August 28, 2020, with the IUB seeking an increase in its water utility rates and charges. Iowa-American provides water service to approximately 216,000 people in Clinton, Davenport, Dixon, Blue Grass, Bettendorf, LeClaire, Riverdale, Panorama Park, and surrounding parts of Scott County. The rate increase request was filed in Docket No. RPU-2020-0001.

The IUB has scheduled three consumer comment hearings for Iowa-American’s customers to express their views about the upcoming rate case and the general quality of service provided by Iowa-American. As part of this process, the consumer comment hearings will be held in Clinton and Davenport with the final hearing to be held virtually for those unable or not wishing to attend in person.  

The consumer comment hearing dates are:

Due to COVID-19, the IUB will require that attendees at the in-person customer comment hearings maintain six-foot social distancing with anyone outside their immediate family and wear masks or face shields. Masks, disinfectants, and gloves will be available.

Note about October 28 Consumer Comment Hearing: Please register in advance. After registering, you will receive an email confirmation with additional information and a link to join. Please save that email.  The hearing begins at 5:30 p.m., but you may join the meeting up to 30 minutes in advance. Webex offers multiple ways to join the event.  You may join from a desktop, mobile, or web application. If you plan to use the desktop or mobile application, the IUB recommends you download the meeting app prior to the event. Information about joining Webex Events is available on the Webex Help site. Once you join the meeting, additional information specific to the consumer comment hearing will be provided.

Any comments made during a public hearing become part of the permanent case record. The IUB is also accepting written comments in this rate case, with the most effective comments making specific points supporting or objecting to the rate request. Customers may provide comments using the IUB electronic comment form, by email to customer@iub.iowa.gov, or by postal mail to the Iowa Utilities Board, Docket No. RPU- 2020-0001, 1375 E. Court Ave., Des Moines, IA 50319-0069.

To review the documents in this rate case, click this link to the docket in IUB’s electronic filing system (EFS). For assistance with electronic filing of comments, visit the webpage How to Make a Filing with the Board or call the EFS Help Desk at 515.725.7337.

Printed from the website on October 26, 2020 at 9:19pm.