IUB-OCA Building Open to Assist Customers during COVID-19

Date: 
Tuesday, April 21, 2020

IUB Remains Open to Assist Customers during COVID-19 Outbreak

As Iowa continues to grapple changes in daily activities due to the novel coronavirus (COVID-19) pandemic, the IUB continues to be staffed to assist the general public, utilities, stakeholders, and other industry groups with questions, utility service issues, and guidance on electronic access to IUB proceedings. 

Effective March 20, 2020, the IUB building will have limited access to the public and enhanced security in order to help prevent the spread of COVID-19; however, IUB staff continues to be available by telephone and email. Regular IUB business hours are 8 a.m. to 4:30 p.m. weekdays. Mandatory hand washing is also required for anyone who enters or exits the IUB/OCA building.

(Find telephone and email contacts at the bottom of this page.)

Here are some additional forms and instructions to assist you at this time:

Virtual events registration instructions

During the State of Public Health Disaster Emergency declared by Governor Kim Reynolds on March 17, 2020, the IUB will hold public meetings by webinar and/or video livestreaming. Parties needing to participate or present at a meeting or workshop will be asked to register in advance. See our Virtual Event Registration Instructions for more information. 

Utility complaint form

Customers who concerns about utility service may File a Complaint about a Utility online by providing details about the issue. IUB staff will research and investigate as needed.

Open docket comment form

Customers who wish to make comments of file an objection in an open docket may fill out the Open Docket Comment Form

State website provides COVID-19 updates

The State of Iowa has created a website, coronavirus.iowa.gov, to provide the latest information about the disease in Iowa, along with maps, status of illness reports in the state, updates from Governor Kim Reynolds, and resources from other state agencies.. 

Contact the IUB for more information

Call:
Utility customer complaints or customer inquiries - 877.565.4450 or 515.725.7321 
General agency number/non-complaint-related questions - 515.725.7300
See agency phone list

Email:
Customer complaints or customer inquiries - customer@iub.iowa.gov
Non-complaint-related questions or comments - iub@iub.iowa.gov

Electronic filing assistance:
Contact the EFS Help Desk - 515.725.7337 or efshelpdesk@iub.iowa.gov

Utilities:
An email address has been created specifically for utilities that have questions about how COVID-19 affects service, disconnections, payments, or other procedures. In most cases, staff will reply the same day. Email covid19@iub.iowa.gov

Media:
Reporters can reach Don Tormey, Director of Communications, at don.tormey@iub.iowa.gov or 515.725.7347. 

Wide exterior shows the design of the IUB-OCA building

Printed from the website on November 23, 2020 at 11:39pm.