Iowa Utilities Board Supports Lifeline Awareness Week, Sept.11-17

Monday, September 11, 2017

Iowa Utilities Board encourages Iowans to check Lifeline eligibility for telecommunications assistance

IUB joins NARUC and other states to promote Lifeline Awareness Week Sept. 11-17

(Des Moines) – Access to local emergency services and community resources is vital to all Iowans. The federal Lifeline Program helps low-income consumers connect to the nation’s communications networks, find jobs, access health care services, connect with family, and call for help in an emergency.

The Iowa Utilities Board supports efforts to reach out to those who need telecommunications service and can’t afford it. During “Lifeline Awareness Week,” September 11-17, 2017, the IUB is partnering with the National Association of Regulatory Utility Commissioners and other state public utility commissions to promote the Lifeline program, which offers partial discounts to help residents gain access to voice (landline or cellular) and/or broadband (internet) services.

All consumers must prove their eligibility to enroll annually and subscribers must re-verify their eligibility every year. In 2016, approximately 32,000 eligible Iowans participated in the Lifeline program.

Under the Lifeline program, telephone customers who are eligible for certain public assistance and veterans programs are entitled to receive a discount of at least $9.25 per month off their monthly telecommunications bill. Participating consumers can choose to apply their discount to voice, broadband or a voice-broadband bundle.

Interested participants should review the Lifeline application form at:, or check with their local telephone or internet service provider, and Community Action Agencies To apply, simply complete the application form and then return it to your chosen participating provider. Review a list of participating providers in Iowa at

The Iowa Utilities Board regulates utilities to ensure that reasonably priced, reliable, environmentally responsible, and safe utility services are available to all Iowans.
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Printed from the website on September 19, 2021 at 11:09am.