Iowa Utilities Board Reminds Energy Assistance Customers about End of Winter Heating Moratorium
Iowa Utilities Board reminds energy assistance customers to contact their utility; avoid service disconnection as winter moratorium ends
(Des Moines) – Iowa’s winter home heating moratorium ends April 1, 2017, and potential electric or natural gas service disconnection may begin on April 3. The Iowa Utilities Board reminds customers currently protected under the Low Income Home Energy Assistance Program (LIHEAP) or Weatherization assistance, and having difficulty paying their energy bills, to contact their local utility immediately to discuss payment options or a payment agreement to avoid service disconnection.
The Board encourages residential customers experiencing significant past due utility debt and unable to pay their bills, to work closely with their local utility company and contact their local Community Action Agency.
All customers, including those not qualifying for energy assistance, may be eligible to enter into a reasonable payment agreement with their utilities to pay accumulated debt over time and to maintain utility service.
Iowa’s rules regarding natural gas or electric service disconnections and payment agreements can be reviewed in chapters 19 and 20, Utilities Division  of the Iowa Administrative Code.
The Iowa Utilities Board regulates utilities to ensure that reasonably priced, reliable, environmentally responsible, and safe utility services are available to all Iowans.
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