Online Complaint Form

File a Complaint about a Utility

Items marked with an asterisk (*) are required fields. To better process your request, please fill in as many of the other fields as possible.  Because you have filed this complaint electronically, providing an email address for our response will speed up the process.  If this complaint is about individual telephone service, please be sure to provide the telephone number.

 

Customer Information:
If this complaint is in regard to a commercial account, please provide the business name.
Utility Information:
General nature of your complaint:
Description of Complaint:
Upload a document or photo relevant to your complaint. If you have trouble uploading or have more than 1 file to attach, please email the files separately to customer@iub.iowa.gov.
Files must be less than 2 MB.
Allowed file types: gif jpg png txt pdf doc docx xls xlsx.