Recent News & Announcements
Please note: News Releases have been moved to a separate page (link found under the Board Activity menu).
Telephone Relay Service Contract Awarded
In November 2016, the Iowa Utilities Board finalized its contract with Hamilton Relay, Inc. (Hamilton), of Aurora, Nebraska, to provide Iowa’s Telecommunications Relay Service (TRS) and Captioned Telephone Relay Service (CapTel). See information page for more details.
2016 Iowa TQ Pipeline Safety Conference
Thank you to all who attended or presented at the 2016 Iowa TQ Pipeline Safety Conference. The conference was jointly hosted by the Engineering and Safety Section of the Iowa Utilities Board and the Pipeline and Hazardous Materials Safety Administration’s Pipeline Safety Inspector Training and Qualifications Division (TQ).
Copies of the conference presentations* are now available for downloading as compressed (.zip) files. The presentations are organized by day. Download or view the final conference agenda to determine which presentations were made each day. Two of these files are large and depending on your connection speed, may take several minutes to download.
*Not all presentations made at the conference are available electronically. Large video files shown at the conference are also not available from this web site.
Board Seeks Improved Transparency
In order to better inform the public, the Iowa Utilities Board is seeking improved transparency over utility ratepayer-funded programs from the Iowa Energy Center at Iowa State University and the Center for Global and Regional Environmental Research at the University of Iowa. The Board recently sent letters to the centers inviting both to make presentations at the Board's public meeting on December 15, 2015.
Customers Should Review Land-line Telecommunications Service Agreements
As a result of Iowa legislation, land-line telecommunications companies will no longer file retail tariffs with the Board and will form customer service agreements with customers. For more information, see the Board’s telecommunications service agreements news release.
Potential Scams Involving Iowa Utility Customers
The Iowa Utilities Board is aware of and has received complaints regarding a variety of payment scams relating to consumers’ utility bills. The Board reminds Iowa utility customers not to provide credit card numbers or any personal information when receiving suspicious calls, emails, or contact from persons at the door claiming to be affiliated with their utility, and who are demanding payment or threatening utility service disconnection. Concerned customers should first contact their utility at the telephone number located on their utility bill or contact the customer service number on their utility website to confirm if any claim for payment is legitimate. If the claim is fraudulent, customers should immediately call local law enforcement officials and the Consumer Protection Division of the Iowa Attorney General's Office at 888-777-4590.
Iowa Seeks to Help Address Dropped Calls in Nation’s Rural Areas
The Iowa Utilities Board continues to be actively engaged in discussions with other states as well as the Federal Communications Commission (FCC) to help resolve ongoing telephone call termination issues. The FCC released its rural call completion order (FCC 13-135) and the Board continues to actively monitor this ongoing docket.