Consumer Information Brochures
Brochures listed are available from the IUB. The IUB will provide up to 25 copies of a brochure at no cost. Brochures can viewed online, downloaded, or printed without any restrictions.
Please use our online brochure order form to request the desired brochures or call 877-565-4451 or 515-725-7300 to receive a brochure order form. IUB Customer Service contact cards are also available via the online brochure order form.
General Customer Service Brochures
- Iowa Utilities Board - Information about the Iowa Utilities Board
- Answering Utility Service Questions - Answers to frequently-asked utility service questions.
- Communicating Effectively with your Utility Company - Get to your points by being well-informed, cordial and patient.
Energy-related Brochures
- Preparing for High Energy Costs - Ways to reduce energy costs.
- Effective Means of Reducing Energy Costs - Save energy and money by utilizing consumer tips and resources for residential and business energy efficiency.
- Land Restoration After Pipeline Construction - Your rights as an Iowa landowner. Learn how state law protects agricultural landowners/tenants from environmental and economic damages as a result of pipeline construction, operation or maintenance.
- Electric Transmission Line Franchise Proceedings in Iowa - Explaining the application process to affected Iowans.
Telephone Service-related Brochures
- Tips to Avoid Telephone Billing Deception - Slamming, cramming or jamming. How to avoid and what to do if you are a victim.
- Federal Lifeline and Affordable Connectivity Assistance Programs information (July 2022)
Other Consumer Information
Links to other helpful state and federal agency websites. These websites are not maintained by the Iowa Utilities Board.
- Office of Consumer Advocate (OCA) - The OCA investigates the legality of rates and practices of all utility companies subject to the regulatory oversight of the IUB and represents consumers and the public generally before state and federal agencies concerning those matters.
- Consumer Protection Division, Iowa Attorney General - Helpful information about consumer protection issues including consumer fraud, credit and consumer contracts.
- Federal Trade Commission - Helpful information from the federal agency most directly involved in consumer protections.
- Federal Communications Commission - Helpful information on cell phone and other telephone issues not under the regulatory oversight of the IUB.
- Federal Reserve - Regarding interest rates applied to utility refunds, if the IUB finds at the conclusion of a rate case that a public utility's interim rates were not based on previously established regulatory principles or were in excess of final rates approved by the IUB, refund amounts will be determined by the most recent average quarterly rate on 24-month consumer loans, plus 2 percent per annum, as determined by the Federal Reserve and available on its website. See Iowa Code ยง 476.6(9)(c).