Fall Customer Service Meeting Registration

The Iowa Utilities Board recently conducted eight Customer Service Fall Meetings throughout Iowa on October 21-24 and again on October 29 and 30, 2019, to address energy-related customer issues of importance to utility customer service personnel and community action agency caseworkers. The sessions were open to utility and community action agency personnel and representatives of other community-based help organizations that assist low-income clients with winter heating bills.

Discussion included LIHEAP assistance, the Iowa winter home heating energy moratorium, and a review of the IUB's role and jurisdiction, including rules regarding disconnection of utility service and how to file comments or complaints with the IUB.

Although these meetings recently concluded, below is a list of the eight meeting times, dates, and locations.

** Morning (AM) meetings were held from 10 to 11:30 a.m.; afternoon (PM) meetings were held from 2 to 3:30 p.m.

Date City Meeting Location Address
Oct. 21 AM Davenport Community Action of Eastern Iowa 500 E. 59th St.
Oct. 21 PM Burlington Burlington Public Library  210 Court St., Rooms A & B
Oct. 22 AM Council Bluffs Council Bluffs Public Library  400 Willow Ave., Room A
Oct. 22 PM Carroll New Opportunities, Inc.  23751 US Highway 30 East
Oct. 23 AM Des Moines Iowa Utilities Board (webinar) 1375 E. Court Ave., Hearing Room
Oct. 24 AM Mason City  Hampton Inn and Suites 2111 Fourth St. S.W.
Oct. 29 PM Des Moines Iowa Utilities Board (webinar) 1375 E. Court Ave., Hearing Room
Oct. 30 AM Des Moines Iowa Utilities Board (webinar) 1375 E. Court Ave., Hearing Room

The Des Moines meetings included a webinar option.

If you have questions about these fall meetings, please call Marie Jeanblanc at 515.725.7330 or email customer@iub.iowa.gov.

NOTE: Registration has closed as meetings concluded on October 30, 2019. Each attendee received an information packet at the meeting.

Registrant Contact Information

Select from the following meeting options:

Printed from the website on May 29, 2020 at 12:15pm.