Federal Lifeline and Affordable Connectivity Assistance Programs
Program updates as of July 7, 2022
Lifeline Update: Lifeline recertification waiver Largely Expired on June 30, 2022
Recertification is an annual requirement for Lifeline subscribers. The Universal Service Administrative Company (USAC) conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.
On June 30, 2022, the FCC released a waiver temporarily extending the previous Lifeline waivers of the recertification and reverification requirements through September 30, 2022, for Tribal subscribers only. This means that recertification and reverification requirements are on hold for all Tribal subscribers.
For all other Lifeline subscribers, automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2022 started in May.
Subscribers who passed the automated check successfully completed the 2022 recertification requirement and will not need to take any action to retain their benefit.
Starting the week of July 11, 2022, subscribers who failed the automated check will undergo an additional automated eligibility database check, followed by USAC outreach, and the opening of the subscriber's 60-day recertification window.
What this Means for Consumers
Starting the week of July 11, 2022, the recertification process will re-start for subscribers that have not already passed the automated eligibility checks, following the steps outlined on the Recertification webpage, but on a different timeline that will not necessarily align with the subscriber’s Anniversary Date. USAC will conduct outreach to subscribers that fail the automated eligibility checks to open the subscriber’s 60-day recertification window. Subscribers who do not recertify within their 60-day window will be automatically de-enrolled from NLAD by USAC.
Consumers who participate in Lifeline and ACP and pass the Lifeline recertification process will not need to undergo a separate ACP recertification process for ACP.
Consumers who participate in Lifeline and ACP and fail the Lifeline recertification process will be de-enrolled from Lifeline in NLAD and will be subject to the ACP recertification process.
USAC encourages service providers to educate their subscribers about USAC, why they are being contacted by USAC, and the recertification process. Service providers should not provide or estimate deadlines, as they are subject to change.
Learn more on USAC's National Verifier Recertification Process webpage or view Recertification 101 training.
CENSUS BLOCKS ELIGIBLE FOR CONTINUED VOICE-ONLY SUPPORT: On June 1, 2021, the FCC and USAC released a list of Census blocks where Lifeline support for qualifying voice-only services will continue after December 1, 2021. Service providers operating in these Census blocks will continue to be able to receive $5.25 in Lifeline reimbursement per subscriber per month, even after the voice phase-down is complete on December 1, 2021, for qualifying voice-only services provided to Lifeline subscribers in these Census blocks.
In addition to residing in the identified Census Block, a subscriber enrolled by a service provider for voice-only services will need to have a primary residential ZIP code that is included with the published list of Census blocks.
Lifeline: Assistance Program for Phone and Internet Service
Financial assistance through the Lifeline program is available to help those who qualify, to afford and maintain either telephone service or broadband internet access service, or bundled services. Lifeline participation enables Iowans to stay connected to jobs, family, community resources, and government and emergency services. Click here to search the USAC list of Iowa companies providing Lifeline services.
For more information or questions about the Lifeline program, visit USAC's dedicated website LifelineSupport.org for Lifeline-eligible consumers and current subscribers. The website is for consumers and includes information on eligibility criteria, the different options consumers have when applying, details on any actions subscribers may need to take to manage their benefit, educational material, and where consumers can go to receive help.
Note: As of December 1, 2020, the Lifeline federal government monthly bill credit (benefit) for phone service will be reduced to $5.25 per qualified household. If you subscribe to the Lifeline internet service, the monthly credit is $9.25 per qualified household. If you qualify, Lifeline subscriptions are limited to one per household.
Consumers in Iowa can check their eligibility for Lifeline service directly by using the National Verifier consumer portal. The consumer portal is available in both English and Spanish language versions. Consumers, as well as service providers, will also be able to mail Lifeline program forms and documentation to USAC for manual review.
Consumers can review or apply for Lifeline using the Lifeline program application form. Paper forms can also be sent by mail to:
USAC Lifeline Support Center
P.O. Box 7081
London, KY 40742
Various Lifeline Services Offered and Minimum Service Standards as of December 1, 2020:
- Voice - Subscriber is provided a voice-only service that meets the minimum service standards.
- Broadband - Subscriber is provided a broadband-only service that meets the minimum service standards.
- Bundled Voice - Subscriber is provided a voice and broadband service that meets the voice minimum service standards only.
- Bundled Broadband - Subscriber is provided a voice and broadband service that meets the broadband minimum service standards only.
- Bundled Voice and Broadband - Subscriber is provided a voice and broadband service that meets both the minimum service standards for voice and broadband.
Detailed information about the minimum service standards established for voice and broadband service can be found on the Universal Service Administrative Company Lifeline Minimum Standards webpage.
Customers will have to choose whether to obtain federally subsidized service from a telephone or broadband provider. Households currently receiving more than one Lifeline service must select a single Lifeline service provider and de-enroll from the program with any other provider(s).
If more than one person in your household receives Lifeline, you are in violation of the FCC's rules and your benefit will be terminated.
The rules for demonstrating eligibility for Lifeline also have changed. Households may continue to verify eligibility through proof of participation in Medicaid, the Supplemental Nutrition Assistance Program (SNAP or food stamps), Supplemental Security Income Program (SSI), Federal Public Housing Assistance Program, or Veteran’s Pension or Survivors Benefits. Tribal specific programs include Bureau of Indian Affairs General Assistance, Tribal Temporary Assistance for Needy Families, Food Distribution Program on Indian Reservations, and Tribal Head Start (only households that meet the income qualifying standard).
Consumers may qualify if they can provide proof of household income below 135 percent of the 2022 federal poverty guidelines. Participation in a qualifying program, such as Medicaid, the Supplemental Nutritional Assistance Program (SNAP), Federal Public Housing Assistance, Supplemental Security Income (SSI), Veterans and Survivors Pension Benefit, or various Tribal-specific federal assistance programs.
Note: As of October 23, 2019, eligible telecommunications carriers (ETCs) in Iowa will be required to use the National Lifeline Verifier's eligibility determination process for all consumers applying for Lifeline service and must cease using legacy eligibility processes for prospective Lifeline subscribers. On September 23, 2019, the Federal Communications Commission (FCC) announced the launch of the National Lifeline Eligibility Verifier (National Verifier) for Iowa.
For more information on the Lifeline program, visit the FCC's Lifeline Support for Affordable Communications webpage or the federal Lifeline Program website. For questions about the Lifeline Program, call (800) 234-9473 or email LifelineProgram@usac.org, or visit the Universal Service Administrative Company's Lifeline webpage. For questions to the Iowa Utilities Board, contact Don Tormey at 515.725.7347 or email firstname.lastname@example.org.
Emergency Broadband Benefit Program Closes; Replaced by the Affordable Connectivity Program: Assistance Program for Internet Service
The FCC and USAC have launched the Affordable Connectivity Program (ACP). Consumers can now apply for the program by visiting ACPBenefit.org and service providers can enroll consumers for the benefit through the National Lifeline Accountability Database (NLAD).
USAC completed system changes to the Lifeline National Eligibility Verifier (National Verifier) and NLAD to transition the systems from the Emergency Broadband Benefit Program (EBB Program) to the ACP. To learn more about system changes, visit USAC.org.
EBB Program Enrollments Closed
National Lifeline Accountability Database enrollments into the Emergency Broadband Benefit Program ended on December 30, 2021, and the EBB Program has officially transitioned to the Affordable Connectivity Program.
All pre-existing EBB applications, except those that do not qualify through an ACP eligibility program (i.e., substantial loss of income), have rolled over and are eligible for ACP enrollment.