Consumer Information Materials & Brochures

All informational brochures of the Iowa Utilities Board are available in limited printed quantity to interested parties free-of-charge. The IUB will provide a maximum of 25 printed copies of each requested brochure.  You may also view, download, or print copies of the brochures without restriction. Please use our online brochure order form to request the desired IUB brochures or call toll-free at 877.565.4451 or locally at 515.725.7300 to receive a brochure order form.  Interested persons may also request IUB Customer Service contact cards via the online brochure order form. Brochures listed below are available for viewing or downloading in PDF format.

General Customer Service Brochures:

• Iowa Utilities Board - Information about the Iowa Utilities Board (2017)

• Answering Utility Service Questions - Answers to frequently-asked utility service questions. (2015)

• Communicating Effectively with your Utility Company - Get to your points by being well-informed, cordial and patient. (2015)

Energy-related Brochures:

• Preparing for High Energy Costs - Ways to reduce energy costs. (2015)

• Effective Means of Reducing Energy Costs - Save energy and money by utilizing consumer tips and resources for residential and business energy efficiency. (2015)

• Land Restoration After Pipeline Construction - Your rights as an Iowa landowner. Learn how state law protects agricultural landowners/tenants from environmental and economic damages as a result of pipeline construction, operation or maintenance. (2014)

• Electric Transmission Line Franchise Proceedings in Iowa - Explaining the application process to affected Iowans. (2015)

Telephone Service-related Brochures:

• Understanding Fees on your Telephone Bills - How to read your telephone bill. (2015)

• Choosing Your Long-Distance Company & Plan - What to look for and look out for in selecting long distance service. (2015)

• Tips to Avoid Telephone Billing Deception - Slamming, cramming or jamming. How to avoid and what to do if you are a victim. (2015)

• LIFELINE - Low-Income Telephone Assistance Program Information and new FCC application/recertification forms effective July 1, 2018