Online Complaint Form

File a Complaint about a Utility

Items marked with an asterisk (*) are required fields.

  • To better process your request, please fill in as many of the other fields as possible.
  • Information on this form is subject to the Iowa Open Records Act and will be available for public viewing and inspection. For your own protection, please do not include your account number or similar personal identification information. 
  • Please call Customer Service at 515.725.7300 if you have any additional questions.
Customer Information
If this complaint is in regard to a commercial account, please provide the business name.
Utility Information

The Iowa Utilities Board recommends you contact the utility directly before submitting an informal complaint in writing, if you are having difficultly getting a hold of the utility please call our Customer Service Department at 515.725.7300 and we can assist you further.

General nature of your complaint
(* Check all that apply - at least one is required)
Description of Complaint

If you have copies of bills or other documentation to support your complaint, please send the supporting documentation to customer@iub.iowa.gov. 

Printed from the website on September 22, 2020 at 10:30am.