The Board is aware of various payment scams, or unscheduled visits, by persons targeting utility service, including claims of service disconnection. The Board reminds utility customers to never provide credit card numbers or other personal information when receiving suspicious contact or demands for immediate payment. See news release.
Iowa utility companies are required to provide advance notice to customers in the event of potential service disconnection. Customers who are concernced about a potential scam should first contact their utility company at the telephone number located on their utility bill, or contact the customer service number on their utility website to confirm if any claim for payment is legitimate, and to confirm a utility service appointment and verify the identity of the person claiming to be from the utility company. If the customer feels that the claim is fraudulent, or feels threatened by aggressive or high-pressure tactics for payment, the customer should immediately end the contact and call local police or 911.
Customers can also report suspicious scam activity to the Consumer Protection Division of the Iowa Attorney General's Office or by calling 888-777-4590.